ORGANIZING YOUR TWITTER COMMUNITY CUSTOMER SERVICE

 Twitter Explained Freelancer Beginner..

USING TWITTER FOR CUSTOMER
SERVICE

Normally dealing with the customer service department of most companies is an anxiety producing ordeal. Some people find that using the customer service department of

any organization is as bad as going to the department of motor vehi-cles for any service. When people have an issue with a company its service product or brand they have the expectation of dealing with impersonal automated system or a person that really does not care about their product or service issue. The negative effect of cold and calculating customer service department can really do more harm than good to the public view of a company and its brand.

Now with the advent of social media and the meteoric rise of popularity of the social networks, companies are now utilizing the social media sites as a better, more user friendly way of dealing with their customers.

The Twitter website works relatively quickly when it comes to accessing and posting tweets. If a customer is dissatisfied they can briefly tweet about their issue with a company and get a much faster response than if they were to call or email them.

People will share their customer service issues and reviews of the

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type of service they received with a company, appositive review can lead to increased sales and increased attention to your company.

Using Twitter to handle customer service issues is better than using impersonal emails or phone calls it helps to give employees more incentive to become more actively involved in the customer service process which may also make them more conscious of their behavior when dealing with customers.

Using Twitter for customer service is also a cost efficient way of handling customer’s issues, everything is done online. There are no letters to mail out, no phone calls to make, no emails to keep track of; it is just a great way to save your company money and be involved in the current wave of social media.

Furthermore, a company can easily keep track of customer issues and conversations occurring about their brand.

As a matter of fact there are applications that will help to keep track of the Twitter conversations concerning your company brand:

Monitter which is an application that tracks when keywords are used, if your company is mentioned they can track it for you.

Tweet beep which is an application that will track all the times your brand is mentioned and forward emails to you with a listing of all the times your brand was mentioned.

Also ensure that your company’s presence is known on Twitter ask your customers to become followers and include them in on customer service questions.

Make sure you respond quickly to customer service queries, customer s know you care when you are quick to address their issues.

Keep your company engaged with your customers by tweeting with them about the company and the great products offered.

Also be honest when dealing with customers don’t make promises to deliver results when you can’t...

ORGANIZING YOUR TWITTER

COMMUNITY

With Twitter being the vastly populated community that it is, it could be very easy to lose track of your tweets and followers; especially if you have a great deal of

followers. You need a way to organize and manage your accounts and tweeps there are several third party applications that work better than managing your community through just the site alone.

Twittergrader is a third party application that assigns the users a grade based on their activity in the community, this can help with investigating your followers to determine whether or not they are worthy of you continuing to follow them. If someone you are following is not very active in the community why follow them. Twinfluence is an application that using a particular mathematical system to quantify the influence of Twitter users by their activity in the community.

Tweetcloud is a system that creates a tag cloud of a person’s tweets upon seeing the tag cloud you can decide if the subject matter that they tweet about is what you are interested in. Also it is really important on Twitter to know

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who your friends are. If someone is a follower but not active on the site or if you follow them and they are inactive, why waste time on an inactive connection. You need to organize your followers and there are several applications that can aid with the organization process. Twitter karma is an application that allows you to view all of your follows and which of them is following you back. Friend or follow is another application that works similar to Twitter Karma. The only difference is how the follows are organized this works better for people with a large following.

Qwitter is an application that notifies you when a person stops following you by sending you an email. This application will also let you know what tweet stopped that person from following you. Another way to manage your Twitter community is to clean up the inactive users that you follow. There are some applications available that will help to easily accomplish this clean up.

Nest unclutterer is a an application that works by blocking users that are following a predetermined number of people or people that have been inactive for specific amount of time.

Twitoria is another application that sorts out the inactive users that you are following. Also there are applications to use that will help to organize your new follows and new followers.

Tweetsum is an application that classifies all your new follows by using a DBI (douche bag Index) this system determines for you if a person will be an annoyance as a follow. You can decide based on their DBI standing whether or not you wish to follow them.

Tweepler is an application that allows you to decide if you want to follow a tweep or send them to a ignore file. This program also gives you statistics on new follows like their number of tweets per day.