Internet marketing for beginner blog 3
The Power of Social Networking
If you have read thus far, you will have understood one important thing about the Internet marketing
world. In one word, that is change. The Internet marketing world knows how to change at every instant.
It intricately analyzes what the people are clamoring for, and then it gives it to them. It understands
market trends consistently, and it tries to find out what really builds public interest.
Right now, it would not be wrong to say that the world belongs to social networking. This is at least true
in the urban parts of the world where the Internet has proliferated like wildfire. Almost everyone—from
the fifth grader to the corporate business owner—is talking about being on one or the other social
network. They are found hobnobbing with each other here, and the world has become suddenly much
smaller because of the presence of these social networking websites.
That is quite true! People who weren’t in close contact until, say, 10 years ago are now suddenly bosom
buddies because they are sharing their likes and dislikes on a social networking portal. The line between
the employee and the employer has also suddenly thinned because both of them may be playing
Farmville on Facebook when they are not working. It is also possible that a student might be giving
advice to a teacher about something that they are an expert in, again through a social networking
website.
If this is not a revolutionary change, then what is?
And, if such major changes are happening in the Internet world, then can the Internet marketing domain
be left far behind? Definitely not! Internet marketing gurus has long understood the great potential of
websites such as Facebook, Twitter, MySpace, LinkedIn, WAYN, Hi5, Orkut and others and they have not
only made profiles for themselves here, but they have built entire communities of people who are
interested in their products.
Businesses are going on all the while over these social networking websites. Sometimes these are
happening surreptitiously without the rest of the group not coming to know what is going on, while
sometimes the promotion is quite public with everyone in the group understanding that there is
something afoot. People know that they are being marketed to on these social networking websites, but
still their lure is too strong to give them a miss.Benefits of Social Networking
So, why are these social networking sites such a big hit in the Internet marketing world today? Here are
the reasons.
1. The first—and probably the most important reason—is the attraction of the phenomenon of social
networking in today’s world. Almost everyone is socially linking with everyone else they know, and even
with a lot other people that they do not know. The best thing is the fun factor that is involved here.
When they are linking with someone, they are not thinking of anything more than some casual
communication. Adding to the fun experience are the various activities that are present on these
websites, like Facebook with its various applications. That is the reason people crowd here. They want to
stay in touch with their friends and have fun with them. The social networking sites right now have
become the virtual equivalent of hanging out with friends. Marketers can definitely take advantage of
this mindset. Since these people will crowd here for the fun factor, why not market something to them
while they are at it? It works… a lot of people find out about something and then decide to look at it
more closely.
2. Social networking websites are a great place for viral marketing as well. Viral marketing is when
people recommend a product or service to their group of friends. They may do it with the sole intention
of telling about something useful to their friend and not have any marketing intention in mind. Haven’t
we done it often too? When we read a good book, we recommend it to others. In doing so, we do not
earn anything, but it is our human nature to share things we like. That is exactly what the Internet
marketers are looking for here. The potential is immense. If there is a good product circulating in a social
group, then it will be spoken about quite fast and the product can really catch on. Experts believe that
viral marketing is the best form of marketing right now because a friend’s recommendation can mean
more to people than anything else.
3. The other big advantage of social networking is that niche groups can be built very fast. Most of these
have search engines of their own where you can find people through relevant keywords. You can find
out what these people are interested in, and if your product or service is related to the things they are
interested in, then you could add them to your group or community, or you could link with them in any
other way that the social networking website allows you to do. Once that is established, you have a
good chance of informing people about your product more and interesting them in it. There is a strong
likelihood that these people will be interested in what you are trying to sell them.
4. Social networking also helps in building better traffic over the Internet. You can connect with people
who will already have groups of their own. So, when you are connecting with a person, you are actually
building a possibility of connecting with their entire group. In business, numbers definitely matter. If you
are making your product visible to a large number of people, you are easily increasing your possibility of
generating sales.
5. A very essential benefit—though it may not apply to everyone—is that it helps in increasing the
chances of reaching your local target market. If you are trying to sell a product in a particular local area,
then local marketing becomes important to you. Social networking helps because you can connect with people of the local area, which increases the chances of their visiting a local shop and trying to pick up
the product or service that you are trying to promote.
Top 5 Social Networking Places
If you are looking for building your brand and your business itself through social networking, then you
should consider the following important places to promote your products in.
1. Facebook – This is quite easily the most popular social networking website right now, with a huge
global outreach. There are millions of people from all over the world connecting continuously through
Facebook. If you are looking at a place where you can find the highest number of people to connect
with, and possibilities to connect with their friends as well, then Facebook is the place that you should
consider. At the same time, it really helps that people who visit Facebook come there with an open
mind. Their intention is to have fun. In fact, some of the applications on Facebook like Farmville, Social
City and Mafia Wars have become immensely popular. When people come with an open mind like that,
there are chances that they will be more receptive to what you have to tell them.
2. Twitter – Twitter is kind of a microblog in which several people can post updated comments at any
time. This was a very new concept of networking at that time and hasn’t been duplicated yet. You can
say short things on Twitter that you want your people to know. These are known as tweets. You can
post your own tweets as well as read other people’s tweets. If you like someone, you can follow them. If
you stop liking someone, you can unfollow them. This is great for your business. If someone is impressed
with what you are trying to sell them, then they can follow you to let you know more about them.
3. Google Plus - Having the integrated social services of Google Profiles and Google Buzz while at the
same time introducing new services such as Circle, Hangouts and Sparks it hopes to create the desired
impact on the internet user at large. As this facility is also extended to mobile devices the reach of this
tool is quite infinite. To date the response has been nothing short of phenomenal.
4. Pinterest - Pinterest is a pinboard-style photo-sharing website that allows users to create and manage
theme-based image collections such as events, interests, and hobbies. Users can browse other
pinboards for images, "re-pin" images to their own pinboards, or "like" photos. Pinterest has taken off
massively over the past year and is here to stay as one of the big players.
5. Digg – Digg is another relatively new concept that has really caught on. With Digg, you can post your
own content which is usually some news article or some media. When people like it, they can digg it,
which allows them to post their comments on the content or give a rating for it. The content with the
largest number of diggs gets the most popular and is viewed by a large number of people. If you think
about it, this is a wonderful way to bring your product out into the open.
Apart from these, here are some other really popular and effective social networking places where you
can put your content on. These are places where people can find your content, and interact with it in
several ways, thus enhancing your business in several ways.
6. StumbleUpon
7. FriendFeed
8. Del.icio.us
9. Diigo
10. eKudos
11. BlogMarks
12. LiveJournal
13. Bebo
14. BlinkList
15. Evernote
16. Google Buzz
17. Google Reader
18. JumpTags
19. Ning
20. Newsvine
21. Netvouz
22. NetVibes
23. N4G
24. Mixx
25. MyLinkVault
26. Mister Wong
27. Ping.fm
28. Plurk
29. PrintFriendly
30. Slash Dot.
31. Squidoo
32. Twittley
33. Buzz Up!
34. TechMeme
35. Linkedin
Try popularizing your content on all of these places if you can. You will be building an amazing viewer
base for your articles and you will be really able to reach out to your niche crowd.
Getting Customers and Retaining Business
Throughout its existence, the world of Internet marketing has been reinforced by the various changes
that have occurred in it. In recent times, the changes have been immensely positive. As the popularity of
this type of marketing grows, marketers find that there are more and more ways in which they can
enhance their business prospects.
Internet marketers have now realized that the most profound way in which they can lure customers is
by making themselves popular all over the Internet, leaving no scope for ambiguity at all. People must
get to know their business closely; this is the way they can direct more business to themselves. Right
now, Internet marketers are trying to increase their sales by giving people all kinds of information about
their products and services. To help them, the Internet has provided them with various resources so that
they can get in touch with their client base in a much better manner.
We have been seeing over the last few chapters how people can get in close touch with their
prospective market by using different methods, ranging from articles to videos to social networking
methods. Marketers use all of these methods and more to get their customers.
But, apart from merely obtaining customers, it is very important to retain them. This is all the more
important in the Internet marketing world where every customer is considered to be special and is
treasured. Also, since Internet marketers do not expect a constant flow of customers all the time, they
bank upon repeat businesses. There are lot of instances in which there is upselling of products and
services by the same business to the same customers, and also where products of affiliate partners are
promoted to customers so that they can be kept within the loop for more business later on.
All this is because of the Internet marketer’s tendency to build a customer base. With the means of
various resources such as autoresponders and wonderful aftersales services, etc., Internet marketers
always try to retain their customers. This is what helps them subsist in this highly competitive world.
To understand this better, let us look at a few new-age theories that Internet marketers keep at the core
of their businesses.
“Customers should come to the sellers, not the other way round.”
If you have been fed on the old-age strategies of marketing, then you will find it very difficult to digest it.
In olden days, reaching out to customers meant cold-calling or door-to-door sales or advertising into their living rooms through television sets and newspapers, regardless of whether they wanted such
intrusions or not.
Naturally, this kind of advertising was abhorred. People did not like being sold to, and most businesses
found it very difficult to rise above the level of mediocrity.
Today, the concept of marketing has undergone a volte-face. The reason behind this is that now
marketers do not go out to the customers; the customers come to them. The Internet has made it
possible. Internet marketers will now submit an article to a directory or write a blog post or submit a
video or post a comment on a social networking website. In none of these ways are the people
advertising their product or service blatantly. There is no intrusion of any sort. No one’s privacy is
invaded.
People who are looking for information will automatically find all these contents. They will search using
a keyword and they will find these things in the search engine results, where they will visit.
So, in effect, the seller hasn’t called upon the customer in any manner directly, but the customer has
come to the seller. This is a very dignified manner of advertising, and the results are better too. If people
come looking for a product, they are more likely to buy it. There is no feeling of being sold to; hence,
even the customer feels dignified about making the purchase.
“Customers should get the best value.”
This is the mantra of every Internet marketer right now. Every marketer is making it an important point
on their agenda to give their customers the best they can. This has become all the more important in the
wake of all the competition that prevails on the Internet. Just look for any random product—such as
leather boots, for instance—and you are sure to find hundreds of options. What is it that will make a
customer come to you then?
There are many ways to do that, and we have already discussed many of the promotional methods that
can work for you in this time and age, but the most important thing is still the most traditional belief—
“If you give customers a good value for their money, then they will come knocking at your door more
than once.”
This is what modern Internet marketers have definitely understood right now. They have understood
that they should stretch their limits so that they can give their customers the best they can. They are
using high quality products, and the most important thing is that they are spending on the creativity
factor to make new things so that they can entice the attention of the fickle-minded customer of today.
So, this is one thing that you have to remember throughout your Internet marketing life. You have to
remember to give people their money’s worth and possibly give them more than that. It will always pay
off in the world of Internet marketing.
“An Ounce of Support Is Worth a Ton of Business.”
Another very important theory that Internet marketers abide by in present times is that they need to
provide the best level of aftersales service and other kinds of support to their customers. They need to
be with their customers whenever they need them, even after the sale has been done.
This is definitely much more important in the world of Internet marketing because the customer cannot
actually see the product before they buy it. They do not know of the small things that might be
associated with the product and because of that they may find things a bit difficult when they buy the
product and try to use it. At such times, it is important to guarantee them an aftersales support.
Customers are slowly coming out of their inhibitions and are beginning to buy more and more products
online, but they require the assurance that they will be given good support.
When the support is good, it becomes easier for an Internet marketer to upsell. If they have any other
product in the future, they can try to interest their customer in that product as well. However, if the
aftersales support after the first product has been shoddy, then it is quite unlikely that the customer
would want to use them for a second time round.
There are many ways in which such support can be provided to the customers, even without physical
presence. A lot of Internet marketers are significantly investing in autoresponder software applications.
These are automated messages that are sent to a customer’s email address. These automated messages
could have any kind of content, and they can be planned in such a way that particular queries attract
particular kinds of responses. By using autoresponders, customers get the impression that there is
someone looking after their needs.
“Give Them a Chance to Say Something.”
With the way Internet marketing is going, there is another very special thought that marketers have
begun to believe. This is the idea of letting the customers speak out their mind. In earlier days,
marketers were quite skeptical about what their customers might say about them. But this is definitely
not the case today. Today, customers are given the chance to speak out their mind. In fact, there are
few online businesses that will ask customers to give their valuable feedback once they have made their
purchase.
There are many ways to let customers speak out their mind. Two of the biggest online stores in the
world today—Amazon
(http://www.amazon.com/) and eBay (http://www.ebay.com/)--actually have
options where buyers can post their comments about the product and the quality of service that they
dealt with. These reviews become a revelation for other people who are contemplating on buying the
same product.
You will find the same mentality in several of the Internet marketing websites that we spoke about. Each
of these places can be considered as a mecca for Internet marketers because this is where they can get
into the very groove of their customer base and ask them what they need. Their reviews can certainly
help them beef up the popularity of their own business and they can enhance the scope of their
business.Internet marketers have to be wary about the nature of their businesses and what they are promoting.
The legality of the product has to be ensured. As it is mandatory by law to give all information they can
about their products, this becomes something that’s essential to do as well.
“Customers Can Bring More Customers.”
This is a very important belief of the current generation. Internet marketers believe to the hilt that once
they have a steady group of customers, then they will be able to bring more customers.
Once again, this has its roots in the concept of viral marketing. When someone over the Internet likes
something, they are so much more likely to recommend it to their friends than if they were liking it in
the offline world. For example, when someone likes a video, it is just a matter of a couple of clicks to
share that video with a whole social networking group that they are part of. There are so many times
that people like things on YouTube and then with just a few clicks share that entire video through their
Facebook profile.
There are many more aspects to this. It is possible that someone who likes a product that they have
used—even in the offline world—will write a review about it, or post something about it on the
Facebook wall or tweet about it. By doing all these things, the posters may be acting on their enthusiasm
of liking something, but unknown to them, they are acting as mouthpieces for the product itself.
This is what Internet marketers rely on. They know that their products can be taken to greater shores by
the customers that they get. Hence, they try to bowl their customers over with great quality and service,
and then these customers carry their name forward. With minimal advertising, and advertising that
sustains, Internet marketers can really keep their business going, and focus on growing it all the time.
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